Your Data, Your Rights
2jili Privacy Policy
This Privacy Policy explains how 2jili collects, uses, and protects the personal information of Filipino players who use our platform. We are committed to handling your data responsibly and transparently, in line with the expectations of our members across the Philippines. Please read this page carefully so you understand your rights and how your information is managed.
Last updated: 2025. This policy applies to all members of the 2jili platform.
What We Collect and Why
Information We Gather When You Use 2jili
Account Information
When you register on 2jili, we collect the basic details you provide in the sign-up form, such as your name, contact information, and date of birth. This information is required to create and verify your account, ensure you meet the minimum age requirement for gaming in the Philippines, and keep your account secure. We do not collect more personal information than is necessary for these purposes. Your account details are stored securely and are never shared with third parties for marketing purposes without your consent.
Usage & Device Data
We automatically collect certain technical information when you browse or play on 2jili, including your device type, browser version, operating system, and general location based on your IP address. This data helps us optimise the platform for the mobile devices most commonly used by Filipino players and identify any technical issues that may affect your experience. We also record which sections of the platform you visit and how long you spend on each, so we can improve navigation and content relevance over time. None of this usage data is used to identify you personally or sold to outside parties.
Transaction Records
All deposits, withdrawals, and betting activity on your 2jili account are recorded as part of our standard transaction history. These records are maintained to provide you with an accurate account statement, to process your withdrawal requests correctly, and to comply with applicable financial record-keeping requirements in the Philippines. Your payment method details are handled through secure channels and are not stored in plain form on our servers. If you have questions about a specific transaction, you can review your account history after logging in or contact our support team for assistance.
Support Communications
When you contact 2jili through our support channels, we retain the content of those communications in order to resolve your query and improve our service quality. This includes any messages, screenshots, or account details you share with our support team during the course of a conversation. We do not use support communications for any purpose other than resolving your issue and improving our internal processes. Records of support interactions are kept for a reasonable period and then securely deleted in accordance with our data retention schedule.
How We Protect You
Your Rights and How We Keep Your Data Safe
At 2jili, we take the security of your personal information seriously. We use industry-standard technical measures to protect your data from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage all members to use a unique, strong password and to keep their login credentials private. We do not share your personal information with third parties except where required by law, where necessary to process your transactions through our payment partners, or where you have given us explicit consent to do so. Our payment partners are bound by their own strict data security obligations and are not permitted to use your information for any purpose other than processing your transactions on our behalf.
As a member of 2jili, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your account and associated data subject to any legal retention requirements. You also have the right to withdraw consent for any optional data processing at any time. If you wish to exercise any of these rights, please contact our support team and we will respond to your request within a reasonable timeframe. We are committed to handling all data rights requests fairly and transparently, in keeping with the trust our Filipino members place in us.
Right to Access
Request a copy of the data we hold about your account at any time.
Right to Correct
Ask us to update any inaccurate personal details on your account.
Right to Delete
Request removal of your account and personal data, subject to legal requirements.
Right to Withdraw
Withdraw consent for optional data processing at any point without penalty.
Questions or Concerns?
We Are Here to Help Filipino Players Feel Confident
If you have any questions about this Privacy Policy or how 2jili handles your personal information, our support team is available around the clock to assist you. You can also visit our FAQ page for quick answers to common questions about account security, data handling, and your rights as a member. We are committed to keeping this policy up to date and will notify members of any significant changes through the platform.